Meet Suzie and her joyful Hearing Assistance Dog, Casper.
Suzie’s hearing loss began early in life. “I gradually lost my hearing from the age of five, and by 12 I was profoundly deaf.” This had a significant impact on her education. “School was always a struggle as I missed important announcements and couldn’t follow teachers when they were speaking and writing on the board. Academically, I did poorly.”
Her hearing loss also shaped her career path. “I became a home economist and chef, but later changed careers as I struggled to hear special orders or use a telephone.” Suzie went on to work in support roles before receiving her first cochlear implant in her mid-40s, followed by a second two years later. “After my first CI, I commenced studies at Wollongong Uni and graduated with a double degree. I even learnt to dance after I could hear music.”
Before Casper, daily life still came with challenges. “I struggled to have the confidence to socialise and participate in group settings or in the community. Without my CI, I felt insecure—especially at night if I was home alone. At times, I missed someone at the door or someone calling me.”
Over time, Suzie realised she needed additional support. “I knew I was still missing things in life and didn’t always feel secure when home alone. I also knew what a difference a Hearing Dog can make.” That decision led her to Casper.
“For me, having a Hearing Assistance Dog means I have more confidence when out in the community and feel more secure when I’m home alone.”
She adds, “Casper also gives me the opportunity to educate people on deafness, what a Hearing Dog does, and the Lions Assistance Dog Program.”
Casper plays a vital role in Suzie’s daily life. “He wakes me when my alarm goes off or when the sun comes up. He alerts me when someone is at the door—often with a toy if it’s someone he knows!” Casper also alerts her to household sounds including timers, the oven, microwave, and fire alarm. “If my husband or I have a fall, he will alert and go get help.”
Beyond his practical support, Casper brings reassurance. “I watch Casper’s body language for changes—it gives me confidence, especially when I’m alone.”
Out in the community, Casper has made a noticeable difference. “He gives me confidence, and more people come up to talk.” His awareness has also helped keep Suzie safe. “Once, Casper pulled me off the bike track when a bike whizzed past.”
At home and at play, Casper’s personality shines. “He loves his toys and going into the water. When I first got him, he didn’t like water at all—but now he gets so excited every day to swim! He crosses his front paws when lying down, which everyone comments on. He used to eat socks—now he just pinches them and hides them.” She adds, “Some evenings, he attacks his bed and drags all his blankets out.”
Together, they enjoy an active and social life. “We go swimming, visit parks, and attend clubs together. We also give talks and demonstrations in the community.”
Reflecting on the impact Casper has had, Suzie says simply, “Yes, definitely—he’s changed my life. I go out more and I’m not afraid when I’m alone.” She adds, “Every day I am so happy for the opportunity to have Casper in my life. He has definitely enriched both my husband’s life and mine.”
“This month, Casper has been my little white buddy for four years, He has made such a difference to my life, creating a sense of security and giving me more confidence when I’m alone at home or out in the community.”
Casper has brought confidence, security, and connection into Suzie’s life, helping her navigate both everyday moments and new opportunities with greater independence. Together, they show the powerful difference a Hearing Assistance Dog can make.
Thank you to Suzie and Casper for sharing their story for National Hearing Dog Day.
